Shipping policy

All orders ship within 3-4 business days of being placed.

Transit Estimates (After Shipping)

• LUZON: 1–4 days
• Others: 3–10 days

Note: Delays may occur during holidays, high-volume periods, or due to courier issues.

1. Tracking

Once your order is fulfilled, a tracking number will be sent via email or SMS.

2. Failed Deliveries & Redelivery Requests

If a parcel is returned to us due to failed delivery and you request redelivery, the shipping fee must be paid twice — once to cover the original failed attempt, and once for the new shipment. This ensures we can recover courier costs and continue offering reliable service.

3. Lost or Delayed Packages

We are not responsible for:

• Delays caused by couriers or customs
• Lost packages due to incorrect or incomplete addresses
  

However, if your parcel appears lost or stuck in transit, contact us and we’ll help coordinate with the courier.